Online Sales Executive

Tyaani Jewellery by Karan Johar · India

We are looking for Online Sales Executive in our Organization

Location – Santacruz, Mumbai (6 days a week)

Salary - Upto 8 lpa

Roles & Responsibilities:

• Online Targets - Meeting monthly sales target & outperform him/herself.
• E-Commerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client's promise.
• Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email & convert them to purchases.
• Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.
• Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
• Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
• Responsible for improving the brand CSAT & NPS score.
• Working with the team on getting the right information and closing the tickets accordingly.
• Understanding of analytical and reporting skills.

Skills:

• 3-4 yrs of experience in Online Sales is Mandatory.
• Should have experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
• Ideally should come from jewellery / Luxury brands.
• Focuses on a quick turnaround time for maximum output.