Information Technology Specialist 1 (Service Desk Specialist)

Information Technology Specialist 1 (Service Desk Specialist)Institution: Anoka-Ramsey Community CollegeClassification Title: Information Technology Spec 1Bargaining Unit / Union: 214: Minnesota Association of Professional EmployeesCity: Coon RapidsFLSA: Non Job ExemptFull Time / Part Time: Full timeEmployment Condition: Classified - UnlimitedSalary Range: $25.99 - $39.01Job DescriptionThe Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges. The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff.Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met.Salary Range: $25.99-$39.01/hourMinimum QualificationsOne (1) year of experience in IT Help Desk/Service Desk environmentOne (1) year of experience in customer service environmentDemonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology.One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.).Preferred QualificationAssociate's degreeInformation Systems industry technical certification, IS Trade or Technical program completionTechnical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications.Demonstrated commitment and success working in a diverse, multi-cultural, and multiracial communityOther RequirementsPlease complete the online application form and upload these documents by the posting deadline. This position is posted through October 5, 2026. The posting will be removed from the website on October 27, 2026 at 12:01 am central time.ResumeCover LetterWithin your application material, please address how you meet all minimum qualifications and any preferred qualifications for this position. Incomplete applications may not be accepted.Internal ApplicantsAll current Minnesota State institution employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs – Employees" in Workday via the search bar at the top to view open positions.The safety of all is of vital concern. The Clery Act Campus Crime