Call center sales manager

Job Title: Call center Sales Manager

Location: Thane

Years of Exp: 8+ years

We are seeking a highly strategic and motivated Sales Manager (Call Center) with regiona

lexpertise to establish and successfully grow our call center operations in Mumbai, India

.
We create and sell beauty-related and pharmaceutical products through our ecommerce platform

s.
Responsibilitie

s: Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategi

es: Develop procedures and policies for the sales team to ensure target achieveme nt. Set key performance indicators (KPIs) for the team to meet sales targe ts. Create effective call scripts and sales promotions to attract and engage custome rs. Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfacti on. Monitor random calls to enhance quality, minimize errors, and track operational performan ce. Ensure all relevant communications and data are updated and recorded accurate ly. Review staff performance, identify coaching needs, and plan coaching sessio ns. Handle the most complex customer complaints or inquiri es. Support subordinates in resolving difficult issues and provide appropriate directio ns. Evaluate staff on KPIs at year-end and set new KPIs for the following ye ar. Prepare daily sales repor ts. Motivate and retain sta

ff.
Requiremen

ts: 8+ years in Tele-Sales (Outbo und)Young, fast action, dynamic & professional in acti ons; Proficient in English with 6 years of experience in a similar position, managing team

s of50 or more memb

ers. Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational lev els. Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluat ion. Highly responsible towards sales task Familiarity with a startup environment and strong reporting skills are prefe rred