Vp - client servicing

About the Role

Gy FTR is seeking a seasoned and strategic VP – Key Account Management to lead revenue growth, manage marquee partnerships, and drive large-scale business outcomes across B2 B, banking, and enterprise ecosystems. This is a leadership role with end-to-end ownership of key accounts, P& L, and team performance.

Key Responsibilities (KRAs)

1. Revenue Growth & Business Expansion

Own and drive overall revenue targets across B2 B, banking, corporate partnerships, and marketplace channels Deliver on quarterly and annual revenue goals Identify, onboard, and scale high-value clients and strategic partners Expand category offerings and maximize wallet share across accounts

2. Strategic Partnerships & Key Account Management

Build and strengthen CXO-level relationships with banks, corporates, and channel partners Own and grow marquee accounts across banking, PSU, and enterprise segments Lead high-stakes commercial negotiations and close large-scale deals Drive long-term account retention, growth, and strategic expansion

3. Product & Integration Excellence

Ensure seamless integration and execution across client platforms Collaborate closely with product and tech teams for onboarding and delivery excellence Drive adoption of APIs, rewards infrastructure, and catalog solutions Enhance client experience through operational efficiency and innovation

4. P& L Ownership & Commercial Optimization

Own and manage P& L for key accounts and business verticals Optimize margins across categories, partnerships, and offerings Define pricing strategies, discounting frameworks, and commercial models Continuously monitor cost vs revenue to ensure sustainable and scalable growth

5. Team Leadership & Cross-functional Collaboration

Lead, mentor, and scale high-performing business and account management teams Drive a strong performance culture with clear accountability and KPIs Collaborate with cross-functional teams (Product, Tech, Finance, Operations) to deliver business outcomes Align internal stakeholders to achieve organizational goals

Desired Skills & Qualifications

10+ years of experience in Key Account Management, Partnerships, or Business Development Proven track record of managing large accounts with GMV of ₹100 Cr+ Strong expertise in P& L management, pricing strategy, and commercial negotiations Experience in campaign management and scaling revenue-led initiatives Strong understanding of process automation and operational efficiency Excellent client-facing, stakeholder management, and relationship-building skills Demonstrated ability to lead and manage high-performing teams.

Target Industry Experience

Gift Cards & Stored Value Solutions Channel Loyalty & Rewards Programs Banking Loyalty & Rewards Ecosystem Banking Digital / Fintech Platforms