Customer Success Representative

RFS Business Solutions Pvt Ltd · Kolkata, India

Job Type: Full-Time

Work Mode: Work from Office

Working Days: Monday to Friday

Shift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)

Location: Sector 5, Kolkata

NO TRANSPORTATION PROVIDED

This is not a traditional Call Center or BPO role . The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.

Requirements

• Fluent English communication skills - both written and spoken.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to identify even minor errors or inconsistencies.
• Good analytical and problem-solving abilities.
• Ability to multitask and manage priorities effectively.
• Ability to learn new software, tools, and processes quickly.
• Comfortable working night shifts .
• Must be willing to work from our office . This is an office-based position and Work from Home/Remote work is not available .
• Must be able to arrange own transportation , as transportation is not provided by the company .
• Professional attitude, reliability, and a strong sense of responsibility.
• Ability to work independently as well as collaborate effectively with the team.
• Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage.
• Basic knowledge of design tools, SaaS platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage.
• Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.

Key Responsibilities

• Communicate with clients through various channels in a professional and helpful manner.
• Understand client requirements and provide accurate and timely assistance.
• Maintain a high level of attention to detail in every task.
• Follow client-specific SOPs, guidelines, and workflows accurately.
• Maintain accurate records and update relevant systems.
• Identify potential issues and escalate them appropriately.
• Take ownership of assigned tasks and ensure they are completed accurately and on time.
• Maintain a high standard of customer satisfaction and service quality.