Customer support executive

TechDoQuest · India

Key Responsibilities

 Provide customer support through inbound and outbound voice calls.

 Understand customer concerns and provide appropriate resolutions.

 Troubleshoot basic technical issues related to products and services.

 Ensure First Call Resolution (FCR) wherever possible.

 Maintain high levels of customer satisfaction.

 Record and update customer interactions accurately in the system.

 Escalate complex issues to the concerned support team when required.

 Follow process guidelines and quality standards.

Required Skills

 Fluent Hindi communication (Mandatory)

 Basic computer proficiency

 Good listening and problem-solving skills

 Strong customer service orientation

 Ability to work in a fast-paced environment

 Positive attitude and willingness to learn