Urgent hiring for audit center manager (wellness &fitness)

White Force Group · Pune, India

Urgent Hiring For Audit Center Manager (Wellness & Fitness)

Location - Pune Kharadi

Experience - 2–4 years of experience in Quality Audit, Operational Excellence, Operations, or Coaching

Skills- Strong knowledge of fitness, nutrition, and coaching methodologies.

Industry – Wellness and Fitness

Salary – up to 6 LPA

JOB SUMMARY

We are seeking an experienced Audit Manager to drive operational excellence by monitoring and improving the quality of coaching across the organization. The ideal candidate will be responsible for auditing coach performance, evaluating coaching and nutrition plans, analyzing customer feedback, monitoring response time metrics, maintaining quality dashboards, and ensuring adherence to operational standards. This role requires strong analytical skills, attention to detail, and a solid understanding of fitness and nutrition.

KEY RESPONSIBILITIES

Coaching Quality Audits: Audit coach-client interactions to evaluate communication quality, engagement, and consistency. Identify coaching gaps and recommend corrective actions. Monitor coaching quality across defined performance parameters.

Coaching & Nutrition Plan Reviews:

Review fitness and nutrition plans for scientific accuracy and personalization. Validate calorie targets, macro calculations, and diet customization. Identify generic or inaccurate coaching recommendations.

Performance & TAT Monitoring:

Track coach response times and service quality metrics. Ensure compliance with internal turnaround time (TAT) standards. Analyze coaching performance trends and identify improvement opportunities.

Client Feedback & Quality Analysis:

Review client feedback, NPS scores, and customer satisfaction data. Identify recurring quality issues affecting customer experience. Correlate client feedback with coach performance.

Renewal Conversation Audits:

Evaluate renewal conversations conducted by coaches. Assess communication quality, objection handling, and relationship-building skills. Recommend improvements to maximize client retention and renewals.

Reporting & Operational Excellence:

Prepare weekly and monthly coaching quality scorecards. Maintain audit reports and leadership dashboards. Escalate recurring quality concerns with proper documentation. Recommend Performance Improvement Plans (PIPs) where required.

PREFERRED CANDIDATE PROFILE

Strong analytical and data interpretation skills with a passion for fitness, nutrition, and operational excellence.

Experience in quality auditing, performance management, and excellent stakeholder management abilities.

Self-driven, organized, detail-oriented, and comfortable working in a fast-paced environment.

Interested candidates can share their profiles in below mentioned email