HCLTech Virtual Drive Fresher Hiring -Nagpur 16 Sept 2026

HCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location Interview Date : 16-Sept-2026 Drive timing: 11:30 AM to 1:00 PM Meeting Link Microsoft Teams meeting Join: Meeting ID: Passcode: 5GF9JZ6K Hiring Alert |Customer Support | Nagpur We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career. Role: Level 1 (Customer Service Representative) Location: Nagpur Shift: 24x7 Rotational Week Offs: 2 Rotational Offs Experience: Fresher What You’ll Do: Handle customer queries via calls, emails, and tickets Perform initial troubleshooting & issue resolution Log and manage incidents using ticketing tools (ServiceNow preferred) Ensure timely updates, follow-ups, and proper documentation Escalate complex issues to higher support levels Deliver high customer satisfaction What We’re Looking For: Strong communication skills Basic IT troubleshooting knowledge Willingness to work in rotational shifts Freshers & early professionals are welcome B.Tech, BCA, MCA and M.Tech not eligible