Accounts Receivable & eCommerce Claims Specialist (India)

eCintel Inc · India

Accounts Receivable & eCommerce Claims Specialist (India)

Location: India (Remote)

Employment Type: Full-Time

Company: eCintel Inc.

About Us

eCintel is a fast-growing eCommerce and retail management company that partners with brands across major marketplaces and retailers, including Amazon, Home Depot, Wayfair, Walmart, and other online channels.

We are looking for an experienced Accounts Receivable & eCommerce Claims Specialist to join our growing team in India. This role is ideal for someone who understands both traditional accounts receivable processes and the unique challenges of eCommerce accounting.

The ideal candidate is highly analytical, detail-oriented, comfortable working with large data sets, and experienced in investigating payment discrepancies, deductions, chargebacks, returns, claims, and retailer account reconciliations.

Key Responsibilities

• Manage the complete accounts receivable process
• Monitor customer balances and aging reports
• Reconcile invoices, payments, credits, and deductions
• Research and resolve retailer claims and payment discrepancies
• Investigate chargebacks, shortages, returns, damaged shipments, and deductions
• Review and reconcile marketplace transactions from Amazon, Home Depot, Wayfair, Walmart, and other eCommerce platforms
• Prepare and submit claims for reimbursement
• Track open claims and follow up until resolution
• Work with internal teams, warehouses, retailers, and vendors to resolve disputes
• Analyze sales, returns, deductions, and payment data
• Maintain accurate financial records and supporting documentation
• Prepare weekly and monthly accounts receivable reports
• Identify process improvements to reduce future deductions and unresolved claims

Required Qualifications

• Bachelor's degree in Accounting, Finance, Commerce, or a related field
• 3+ years of experience in accounts receivable, accounting, or financial operations
• Experience with eCommerce accounting and retailer claims
• Strong knowledge of invoice reconciliation and accounts receivable processes
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP, XLOOKUP, and data analysis
• Excellent analytical and problem-solving skills
• Strong written and verbal English communication skills
• Ability to manage multiple priorities and meet deadlines

Preferred Qualifications

• Experience working with Amazon Vendor Central
• Experience with Home Depot, Wayfair, Walmart, or other major retail platforms
• Experience with ERP systems and accounting software
• Experience working with U.S.-based companies
• Familiarity with inventory reconciliation and supply chain operations

What Success Looks Like

Within the first 90 days, you will be expected to:

• Take ownership of the accounts receivable process
• Reduce outstanding claims and unresolved deductions
• Improve collection and reconciliation processes
• Develop standardized reporting and tracking procedures
• Build a scalable process that supports our growing eCommerce business

Compensation

• Competitive salary based on experience
• Performance-based growth opportunities
• Long-term career development
• Opportunity to work directly with U.S. leadership and help build a growing global team

To apply, please submit:

• Your resume
• A brief summary of your experience with accounts receivable and eCommerce claims
• Examples of the marketplaces or retailers you have worked with
• Your salary expectations