Senior business development manager

Senior Business Development Manager – Unified Communications & Contact Center Solutions

Location: Bangalore, India (On-site)

Experience: 6–10 years

Function: Sales / Business Development

Industry: UCaa S / CCaa S / Enterprise Communications Technology

About the Role

We are looking for a Senior Business Development professional with a proven track record of selling Unified Communications (UC) and Contact Center (CC/CCaa S) solutions to enterprise and mid-market customers in India. This is a hunter role — we need someone who can hit the ground running with an existing network, warm relationships, and an active pipeline in this space.

What You'll Do

Own and drive new business acquisition for UC and Contact Center solutions across India Identify, engage, and close enterprise/mid-market accounts through direct outreach, partner channels, and your existing network Carry and consistently exceed a quarterly/annual sales quota Build and manage a robust sales pipeline using CRM tools (Salesforce/Hub Spot/Zoho etc.) Lead the end-to-end sales cycle: prospecting, solution positioning, proposal/RFP response, commercial negotiation, and closure Collaborate with pre-sales, solutions engineering, and delivery teams to design customer-specific proposals Track and report pipeline, forecasts, and market intelligence to leadership

What You Must Have (Non-Negotiable)

Minimum 5+ years of direct, hands-on sales experience specifically in Unified Communications and/or Contact Center (CCaa S) solutions — general Saa S or IT sales experience alone will not be considered Demonstrated experience selling to Indian enterprise/mid-market customers An existing, active pipeline or book of business in the UC/CC space that can translate to near-term revenue Strong understanding of UC/CC technology stack: SIP, Vo IP, cloud telephony, omnichannel contact center, IVR, WFM, CRM integrations Established relationships with key decision-makers (CIOs, IT Heads, Customer Experience Heads) in Indian enterprises Track record of consistently meeting/exceeding sales targets (please be ready to share numbers) Excellent negotiation, proposal-writing, and stakeholder management skills

Good to Have

Prior experience with specific vendors: Avaya, Zoom, Genesys, Five9, NICE in Contact, Ring Central, Ozonetel, Exotel, Knowlarity, etc. Experience selling through/with System Integrator or Telecom partner ecosystems MBA or equivalent