Account Manager – Client Servicing & Communications

Krushit Vanzara Studios · Mumbai, India

Location: Mumbai

Job Type: Full-Time (Day shift: 8:00 AM–5:30 PM OR 10:30 AM–8:00 PM)

Working Days: Monday–Saturday | 2nd & 4th Saturdays off

Experience: 6 months – 2 years

Salary: ₹30,000 to ₹45,000 per month

Reports to: COO

About Us

Krushit Vanzara Studios (KVS) is a Mumbai-based creative post-production studio serving clients worldwide across retouching, video editing, motion graphics, and graphic design. We combine rigorous technical standards with a strong artistic sensibility, delivering work that's both flawless and full of feeling. Our team thrives on collaboration, craftsmanship, and a shared obsession with detail.

About the Role

This is our first dedicated client servicing hire — you'll own the relationship layer between our global client base and production team. You'll handle a portfolio of accounts end-to-end, working directly with senior leadership and getting real visibility into how a growing studio runs.

Client Ownership

• Act as the primary point of contact for all assigned clients, building strong, long-term relationships
• Resolve client concerns and escalations promptly and professionally
• Identify opportunities to expand existing accounts — new services, additional projects, larger scopes
• Maintain accurate records of client details, ongoing projects, feedback, and approvals

Project Coordination

• Run daily checks on every client's work status, timelines, and deliverables so nothing slips.
• Coordinate with editors, designers, and operations to keep workflow moving smoothly
• Translate client requirements, feedback, and revisions clearly to internal teams — and internal constraints clearly back to clients.

What You Bring

• 6 months–2 years in client servicing, account management, or a similar client-facing role
• Fluent written and spoken English — mandatory , as you'll be communicating with clients across the globe.
• Proven ability to build trust and retain clients
• Comfort juggling multiple accounts and deadlines without losing detail
• Proactive, solutions-first approach to problems

Experience in a creative, media, or post-production environment is a plus, but not required.

What We Offer

• Quarterly Performance Bonus
• Statutory gratuity benefits as per governing guidelines
• Health and wellness benefits provided by the studio
• 10-10 paid leaves post the probationary period (90 days)
• Paid half-day on your birthday
• Travel Compensation
• Year-on Year Salary Increment
• Direct mentorship from our creative and technical leads
• Modern, well-equipped workstations and infrastructure
• Complimentary refreshments during working hours
• Real autonomy over how you manage your accounts, with clear accountability for outcomes

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