Account Manager

Account Managernavitend | Predictably Awesome IT Experiences

All potential applicants are encouraged to scroll through and read the complete job description before applying.
Who We ArePAITE means Predictably Awesome IT Experiences.At navitend, great IT is about more than technology. It is about trust, communication, accountability, and follow-through.Our clients rely on us to keep them informed, anticipate problems, follow through on commitments, and continually improve their technology experience.Our goal is simple: No Surprises.
Our Core ValuesOwn It. Take responsibility and follow through.Improve It. Always look for a better way.Love It. Care about people, relationships, and the experience we create.
The OpportunityWe're looking for an Account Manager who takes ownership, communicates proactively, understands technology, stays organized, and genuinely cares about helping clients succeed.You'll own client relationships and work closely with our technical teams to keep clients informed, supported, and moving forward.This is not a hands-on engineering role, but understanding technology is a must. You should be comfortable with IT concepts such as Microsoft 365, cybersecurity, cloud services, networking, infrastructure, and business applications.You don't need to know everything. You do need to want to understand it.
What You'll DoOwn client relationships and serve as a trusted advisorUnderstand each client's business, technology, and prioritiesProactively communicate updates, risks, and next stepsIdentify concerns before they become escalationsCoordinate with technical teams and keep work movingFollow up on issues, projects, recommendations, and commitmentsSupport technology planning, budgeting, and business reviewsExplain technical recommendations in clear business termsMaintain accurate client documentationHelp clients align technology decisions with business goals
You may be a great fit if you:Take ownership and follow through without remindersCommunicate clearly and proactivelyStay organized when priorities changeAre naturally curious about technologyBuild trust with clients and coworkersNotice details and problems others may missAre comfortable asking questions and learningFocus on solutions rather than blameGenuinely enjoy helping people succeed
Experience is helpful. Character is essential. Technical curiosity is a must.Experience in an MSP, IT services, technology, account management, customer success, or business relationship management environment is a plus, but we're willing to train the right person.
What Success Looks LikeClients feel informed, supported, and guidedNothing important falls through the cracksClients understand what we're recommending and whyProblems are addressed before they escalateCommitments are followed throughClient relationships become stronger over time
What We OfferCompetitive salary and benefitsHealth, dental, vision, and life insurancePaid time offOpportunities for professional growthA supportive, team-focused work environment
Job DetailsFull-timeMonday through Friday, 8:00 AM to 5:00 PMIn-person at our Stanhope, NJ officeBusiness casual dress. We are professionals serving professionals.Valid driver's license, clean driving history, and reliable transportation requiredOpportunity to participate in the on-call rotation approximately every 4 to 5 weeks for additional compensation
Help Us Deliver Predictably Awesome IT Experiences. xzbcwsv If you take ownership, follow through, enjoy technology, communicate proactively, and genuinely care about helping clients succeed, we want to hear from you.For more information about our hiring practices, please review our online equity statement.Industry: IT Services and IT ConsultingEmployment Type: Full-time